xx399 Privacy Policy
The security of your personal information is our top priority — this page transparently describes how xx399 collects and protects your data.
xx399 ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how xx399 collects your personal information, how it uses that information, who it may share it with, and how it keeps your information secure.
By registering an account on our platform, you are considered to have accepted the terms of this Privacy Policy. Please read this document carefully. If you do not agree with any part of it, you are requested to refrain from using xx399's services.
1 Types of Information Collected
xx399 only collects information that is necessary to provide services, ensure security, and meet regulatory obligations. Details are described below:
1.1 Identity and Contact Information
- Full name, date of birth, and national ID number (for age verification).
- Email address and mobile number.
- Permanent residential address.
- Account username and password (stored in encrypted form).
1.2 Financial and Payment Information
- bKash, Nagad, Rocket, Upay, or bank account numbers (for transaction verification purposes).
- Deposit and withdrawal history and transaction timestamps.
- Documents submitted for KYC (Know Your Customer) verification.
1.3 Usage and Activity Information
- Login times, session duration, and details of activity on the platform.
- Game history, bet amounts, and results.
- Records of bonus claims and promotional benefit usage.
- Live chat support conversations and support requests.
1.4 Technical Information
- IP address and approximate geographic location.
- Device type, operating system, and browser version.
- Browsing data collected through cookies and similar tracking technologies.
2 How Information Is Collected
xx399 collects your information in the following ways:
2.1 Directly Provided
You directly provide information to us when you register an account, submit documents for identity verification, add a payment method, or contact our customer support team.
2.2 Automatic Collection
Our servers automatically log technical information (IP address, device information, log files, etc.) during each session. This information is used for security monitoring and resolving technical issues.
2.3 Cookies and Similar Technologies
Our platform uses cookies to improve your browsing experience and display relevant content. For more details on cookies, see Section 5.
3 Purpose of Using Information
xx399 uses your personal information for the following legitimate purposes:
- Account Management: Completing the registration process, verifying identity, and ensuring account security.
- Payment Processing: Carrying out deposits, withdrawals, and other financial transactions, and preventing fraud.
- Service Improvement: Analyzing your usage patterns to further improve the platform experience.
- Customer Support: Responding appropriately to your questions, complaints, or requests.
- Promotional Communications: Informing you about bonus offers, promotions, and important updates with your consent.
- Responsible Gaming: Identifying signs of excessive play and providing you with support.
- Legal Compliance: Adhering to applicable laws and regulations and assisting authorities where required.
Your information will not be used beyond the purposes stated above. Selling your data to third parties is against xx399's policy.
4 Sharing and Disclosure of Information
xx399 generally does not disclose your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Certain trusted technology partners are used to operate the platform, such as payment processors (bKash, Nagad, Rocket, Upay), game content providers, and cybersecurity firms. These partners are bound by strict confidentiality agreements and may only use the information for specified purposes.
4.2 Legal Obligations
In cases involving a court order, government investigation, or other legal requirement, xx399 may be required to disclose information to the relevant authorities. In such situations, only the information legally required will be provided.
4.3 Fraud Prevention
Information may be shared with regulatory bodies or financial institutions as needed to detect financial fraud, money laundering, or other illegal activities.
4.4 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new managing entity. You will be notified in a timely manner before such changes take place.
xx399 does not and will not sell your personal information to advertising companies or data brokers. Your data belongs entirely to you.
5 Cookies and Tracking Technologies
xx399 uses various types of cookies to operate the platform effectively and improve the user experience:
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform, such as maintaining login sessions, storing security tokens, and remembering your preferences. These cookies cannot be disabled, as the platform will not function properly without them.
5.2 Analytical Cookies
These cookies are used to understand how users interact with our platform. The information collected remains anonymous and is used only to improve platform performance.
5.3 Managing Cookies
You can manage cookies through your browser settings. However, disabling certain cookies may affect some features of the platform.
6 Data Storage and Security
xx399 applies industry-standard security measures to keep your information safe:
6.1 Technical Safeguards
- SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
- Firewall and Security Monitoring: Servers are under continuous monitoring.
- Two-Factor Verification: If unusual activity is detected on an account, an additional verification process is triggered.
6.2 Data Retention Period
Information for active accounts is retained while the account remains open. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Once that period has passed, the information is securely deleted.
6.3 Response to Data Breaches
In the event of a security breach, xx399 will notify affected users as quickly as possible and take the necessary remedial steps.
7 Your Rights
Every user registered on the xx399 platform has the following rights regarding their personal information:
7.1 Right to Access Information
You may request a copy of the information xx399 holds about you at any time. We are committed to fulfilling your request within 30 working days.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request that it be corrected. Additional identity verification may be required for certain corrections.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information related to financial transactions and legal obligations must be retained for a specified period.
7.4 Right to Object to Processing
You may object to the use of your information for marketing purposes. In that case, we will promptly remove you from marketing communications.
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, email [email protected] or contact us through 24/7 live chat support. Identity confirmation will be required to verify your request.
8 Privacy of Minors
xx399 provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor (under 18 years of age).
Age verification is part of the registration process. If a minor opens an account for any reason and this comes to our attention, that account will be closed immediately and the collected information will be deleted.
If a parent or legal guardian believes their child has opened an account on xx399, please contact [email protected] immediately.
9 Third-Party Services
Some third-party services (such as game providers and payment processors) are used through the xx399 platform. These third parties may have their own privacy policies that differ from ours.
Game content providers (such as Pragmatic Play, JILI, PG Soft, Evolution Gaming, Spribe) may access certain user information for the limited purpose of providing technical services. These providers operate under strict data protection agreements.
Payment service providers (bKash, Nagad, Rocket, Upay, bank transfer) process the information necessary to verify transactions. This processing falls under the respective institution's own privacy policy.
10 Policy Changes
xx399 reserves the right to update this Privacy Policy at any time. When a significant change is made, we will:
- Clearly state the date of the change at the top of this page.
- Notify registered users by email or via a notice when they log in to the platform.
- For significant changes, your explicit consent may be requested.
Continued use of the platform after an update is published will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.
11 Contact
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
Answers to common privacy-related questions can be found on our FAQ page. To learn about responsible gaming, visit the Responsible Gaming page.